Effective Date: 11/15/2025

Silver Sound Entertainment (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://silversoundentertainment.com, submit information through our forms, engage with our Meta (Facebook/Instagram) advertisements, or communicate with us via SMS. Please read this policy carefully. If you do not agree with its terms, please do not access the site or submit your information.

1. Information We Collect

We may collect personally identifiable information that you voluntarily provide to us, including your name, email address, phone number, and event details when you complete our contact forms, request information, or interact with our Meta Lead Ads. If you upload images or leave comments on our site, we may also collect the data shown in those submissions along with your IP address and browser user agent to assist with spam detection.

In addition, we may automatically collect certain information when you visit our website. This information can include your IP address, browser type, device information, pages visited, and other analytics data through cookies or similar tracking technologies. Meta’s advertising tools, such as the Meta Pixel, may also collect data regarding your interactions with ads or content for the purpose of measuring performance and improving our advertising campaigns.

2. SMS/Text Messaging Policy

When you provide your mobile phone number through our website or Meta Lead Ads, and explicitly opt in, you consent to receive SMS communications from Silver Sound Entertainment. These communications may include appointment confirmations, reminders, follow-up messages, service updates, and occasional promotional messages related to our offerings. You will never receive text messages without providing clear and voluntary consent.

You may opt out of SMS messages at any time by replying STOP to any message you receive from us. You may also reply HELP for assistance. Message and data rates may apply, and message frequency may vary depending on your interaction with our services. We do not sell, rent, or share your phone number with third-party marketers. Your SMS data is stored securely and retained only as long as necessary to provide our services or to meet legal obligations.

3. How We Use Your Information

We use the information we collect to contact you in response to your inquiries, schedule appointments, provide event services, and send service-related or promotional communications you have opted in to receive. We also use your information to operate, maintain, and improve our website, track advertising performance, and analyze user behavior to enhance our services. If you engage with our Meta advertisements, your information may be used to deliver personalized marketing content and measure the effectiveness of our campaigns. We do not sell your personal information.

4. How We Share Your Information

We may share your information with trusted third-party service providers who assist us in delivering our services, including CRM systems, scheduling tools, SMS platforms, payment processors, and analytics tools. These providers only receive the information necessary to perform their duties and are required to protect your data. We may also share information when required to do so by law, during business transfers, or with your consent. We do not sell or rent your personal information to outside marketers.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and remember your preferences. You may choose to disable cookies through your browser settings; however, doing so may affect certain functionalities of the website. Embedded content from third-party sites (such as videos or images) behaves as if you visited their site directly, and those sites may collect data according to their own privacy policies.

6. Data Security

We implement administrative, technical, and physical security measures to protect your personal information. Although we take reasonable steps to safeguard the data you provide, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute protection against unauthorized access or misuse.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, including responding to inquiries, managing appointments, providing services, and meeting legal obligations. Comments, uploaded content, and analytics data may be stored for longer periods as needed for operational purposes.

8. Your Privacy Rights

Depending on your location, you may have the right to request access to your personal data, correct inaccuracies, request deletion of your information, or restrict or object to certain forms of data processing. You may also request a copy of the data we have collected about you. To exercise these rights, please contact us using the information below.